Privacy Policy

Effective Date: 31-01-2025
Website: https://www.elannaskye.com
Email: info@elannaskye.com
Phone: +31 6 1343 6182

1. Introduction

Welcome to Elannaskye (“we,” “our,” “us”).
Your privacy matters to us, and we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

This Privacy Policy explains:

  • What personal information we collect

  • How we use it

  • How we protect it

  • Your rights regarding your data

By using https://www.elannaskye.com, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of data when you interact with our website or make a purchase:

  • Personal Information:

    • Name

    • Email address

    • Billing and shipping addresses

    • Phone number

  • Payment Information: Processed securely via our payment providers (we do not store your payment details).

  • Order Details: Products purchased, order history, and delivery information.

  • Technical Data: IP address, browser type, operating system, and device information collected via cookies and analytics tools.

  • Marketing Preferences: When you subscribe to our newsletters, updates, or promotions.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Send digital downloads and product access links

  • Provide order confirmations, shipping updates, and receipts

  • Respond to customer inquiries and support requests

  • Send marketing emails and promotions (only if you opt in)

  • Improve our website, products, and overall customer experience

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Contractual necessity: To fulfill your orders and deliver products

  • Consent: For newsletters, marketing, and promotions

  • Legitimate interests: To improve services and understand customer behavior

  • Legal obligations: To comply with tax, accounting, and regulatory requirements

5. Sharing Your Data

We only share your data with trusted third parties where necessary, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Email marketing platforms (e.g., Mailchimp)

  • Analytics providers (e.g., Google Analytics)

We never sell your personal information to third parties.

6. Cookies & Tracking

We use cookies to:

  • Improve site performance

  • Track browsing behavior to enhance user experience

  • Provide relevant marketing offers

You can manage or disable cookies in your browser settings.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict processing of your data

  • Withdraw consent for marketing communications at any time

  • Request a copy of the data we hold about you

To exercise your rights, email us at info@elannaskye.com.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide ongoing services

  • Meet legal and tax obligations

Digital product purchase data is stored securely to maintain lifetime access where applicable.

9. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, no online platform is 100% secure, so we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
We encourage you to review this page regularly to stay informed.

12. Contact Us

For any questions regarding this Privacy Policy or your data, contact us:

  • Email: info@elannaskye.com

  • Phone: +31 6 1343 6182